Achieve Your Business Goals with REDFIRE TECHNOLOGIES
Contact Center Solutions
Contact Center Solutions
Contact Center Solutions
Unified Communications
Contact Center Solutions
Contact Center Solutions
Cybersecurity Solutions
Contact Center Solutions
Cybersecurity Solutions
Telecom Infrastructure
Telecom Infrastructure
Cybersecurity Solutions
Managed Services
Telecom Infrastructure
Managed Services
JUST A FEW OF OUR Our 200+ Partners
REDFIRE TECHNOLOGIES SOLUTIONS
TELECOMMUNICATIONS
- 200+ Leading Providers
- 100% USA & Global Coverage
- Business Phones & UCaaS
- SD-WAN & Data Circuits
- Multi-location Solutions
- Single Vendor = One-Stop-Shop
- Lowest Wholesale Pricing Direct
- Tier-1 Service Providers: AT&T, Verizon, Comcast, Spectrum, Zoom, Ring Central, and many others
- Fiber Internet 1 Gbps to 100 Gbps
- Managed Network Services
- Real-time Management & Reporting
CONTACT CENTER OPTIMIZATION
- Redfire can provide IT and CCaaS administrators for Five 9, NICE (inContact), Genesys, and many others.
- We work with the Top CCaaS, Omnichannel, & Multichannel Solutions Providers
- Salesforce.com Integration for Contact Centers
- Customer experience strategy that uses modern, digital channels and other call center technologies to not only improve the customer experience, but also boost employee engagement.
- Redfire provides 1 to 2,000 Outsourced Agents supported by our wholly owned subsidiary US4 IT SUPPORT.
- Onshore, Nearshore, and Offshore Outsourcing
- Ensuring Accurate Customer Service Data
- Improving Customer Experience (CX)
- Strategies that can help enhance call experience
- Agent Optimization
- Improved Agent Productivity
- Training
- Updated Technology
- Leveraging AI for better ROI
INFORMATION TECHNOLOGY
- IT Road-mapping
- Network & Systems Evaluation
- IT Outsourcing Support (Support Agents)
- Technology Evaluations
- Design, Procurement, Installation, & Management
- Salesforce.com Pricing Negotiation
- Cloud Experts in AWS, Microsoft, Google, and many others
- 15%+ Savings Across Leading Cloud Vendors
DIGITAL TRANSFORMATION
- Redfire delivers successful digital transformations pivoting to meet customer preferences and needs using technology, rather than adopting technology for its he client's own sake.
- Reorienting the company to make strategic decisions grounded in data.
- Being increasingly responsive to information about customer preferences and demand.
- Accepting inputs and ideas from across the organization meeting needs of stakeholders.
- Specific pieces of technology, then, are tools that a highly engaged workforce can implement.
- Responding faster to customer preferences and demand.
- Refocusing employee efforts on high-value tasks.
- Interacting with consumers in new ways.
- Bringing products to market more quickly.
- Increasing short and long-term revenues.
- Understand A.I. and how it can drastically improve your business across all operations.
CYBERSECURITY SUPERIORITY
- Cybersecurity Evaluations & Deficiencies
- Understand and monitor your organization's attack surface
- Benchmark your cyber security performance
- Understand and mitigate third-party risk
- Prioritize cyber security awareness and skills training
- Documenting Edge Devices
- Communicate the state of security to the board
- A cyber security roadmap for your path to a secure environment
- Recommendations of Suppliers who can truly help you secure your network from evolving attacks.
- Deploying Cybersecurity and Defense Strategies to secure your network.
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