Privacy Policy

Privacy Policy

GWTS, LLC d/b/a Redfire Technologies, Inc. (“Redfire Technologies,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, contact us, or receive our services.

1. Information We Collect

We may collect information you provide to us, including your name, email address, phone number, mailing address, payment information, service details, and any information needed to provide support.

We may also collect technical information, such as IP address, device information, browser type, website usage data, cookies, and information accessed during support sessions.

2. How We Use Information

We use information to:

• Provide, manage, and improve our services 
• Communicate with you 
• Process payments 
• Provide technical support 
• Prevent fraud and protect security 
• Comply with legal obligations 
• Send service updates, offers, or surveys where permitted by law 

3. Support Sessions

We may monitor or record phone, remote, online, or in-person support sessions for quality, training, security, and service improvement purposes, where permitted by law.

4. Cookies

We may use cookies and similar technologies to operate our website, remember preferences, analyze usage, and improve user experience. You may disable cookies through your browser settings.

5. Sharing Information

We may share information with:

• Our affiliates, employees, contractors, and service providers 
• Payment processors and business vendors 
• Third parties you authorize 
• Government authorities or others when required by law 
• A buyer or successor if our business is sold, merged, reorganized, or transferred 

We do not sell personal information unless expressly disclosed and permitted by applicable law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to legal, contractual, security, and business recordkeeping requirements.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

9. Florida and U.S. Law

We comply with applicable Florida and U.S. privacy, consumer protection, data security, payment, and electronic communications laws. Additional rights may apply depending on your location and the type of information involved.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

GWTS, LLC d/b/a Redfire Technologies, Inc. Email: support@redfiresupport.com